Shipping Policy

Shipping Policy for Kapra Craft

Introduction

At Kapra Craft, we are committed to delivering your orders in a timely and efficient manner. This Shipping Policy outlines the terms and conditions related to the shipping and delivery of products purchased from our website.

Shipping Timeframe

• Standard Shipping: We usually ship orders within 3-7 business days. Please note that business days exclude weekends and public holidays.
• Order Processing: Orders are processed within 1-2 business days after receiving your order confirmation. You will receive a notification once your order has been shipped.

Shipping Methods and Carriers

• We partner with reliable courier services to ensure your order is delivered safely and on time. The specific carrier used for your order may vary depending on your location and the availability of services.

Shipping Charges

• Free Shipping: We are pleased to offer free shipping on all orders, regardless of the order amount or delivery location within Pakistan. There are no hidden fees or additional charges for shipping.

Delivery and Risk of Loss

• All items purchased from Kapra Craft are shipped under a shipment contract. This means that the risk of loss and title for such items pass to you upon delivery of the products.
• Please ensure that the delivery address provided is accurate and complete to avoid any delays or delivery issues.

Order Tracking

• Once your order has been shipped, you will receive a shipping confirmation email with tracking information.
• You can use this information to track the status of your delivery on the carrier’s website.

Failed Delivery Attempts

• In the event of a failed delivery attempt (e.g., due to incorrect address, no one available to receive the package), the courier service will typically make additional attempts to deliver your order.
• If the order cannot be delivered after multiple attempts, it may be returned to us. In such cases, we will contact you to arrange a re-delivery or refund.

Damaged or Lost Packages

• If your package arrives damaged or is lost in transit, please contact our customer support team immediately.
• We will work with the carrier to resolve the issue and ensure you receive your order or a replacement as soon as possible.

International Shipping

• Currently, we do not offer international shipping. We only ship orders within Pakistan.