FAQs

Frequently Asked Questions (FAQs)

1. How can I place an order with Kapra Craft?
• To place an order with Kapra Craft, simply browse our website, select the desired products, and proceed to checkout. Follow the prompts to enter your shipping and payment information to complete your purchase.
2. What payment methods does Kapra Craft accept?
• Kapra Craft currently accepts Cash On Delivery (COD) and Easy Paisa for order payments.
3. What is Kapra Craft's shipping policy?
• Kapra Craft usually ships orders within 2-4 business days. All items purchased from Kapra Craft are subject to a shipment contract, meaning that the risk of loss and title for the item passes to you upon delivery.
4. Does Kapra Craft offer international shipping?
• Currently, Kapra Craft only ships orders within Pakistan. We do not offer international shipping at this time.
5. What is Kapra Craft's return policy?
• Kapra Craft accepts returns for products that are defective, wrongly delivered, wrong product, damaged during transit, or incomplete package. Customers must inform us of such discrepancies within 24 hours from the date of receipt of the product.
6. Can I customize or personalize products with Kapra Craft?
• Yes, Kapra Craft specializes in custom-printed shirts and apparel. You can design your own unique pieces to reflect your individual style and personality.
7. Are refunds available for returned items?
• No, Kapra Craft does not offer refunds. Only returns are available as per the mentioned return policy.
8. How can I contact Kapra Craft for support or assistance?
• For assistance or inquiries, you can reach out to Kapra Craft's customer support team via email at suport.kapraCraft@gmail.com.
9. Can I track the status of my order?
• Yes, once your order has been shipped, you will receive a shipping confirmation email with tracking information. You can use this information to track the status of your delivery.
10. Does Kapra Craft offer bulk or wholesale pricing?
• Yes, Kapra Craft offers bulk pricing for large orders. Please contact our customer support team for more information on wholesale options.