Return Policy

Return Policy for Kapra Craft

Introduction

At Kapra Craft, we strive to ensure your complete satisfaction with our products. If you are not entirely satisfied with your purchase, we are here to help. This Return Policy outlines the conditions under which we accept returns and the process for returning items.

Conditions for Returns

We accept returns for products that meet the following conditions:

• Defective Products: Items that have manufacturing defects.
• Wrongly Delivered: Products that do not match your order.
• Wrong Product: Items that are not as described or ordered.
• Damaged During Transit: Products that are damaged during shipping.
• Incomplete Package: Orders that are missing items.

Reporting a Discrepancy

• General Returns: You must inform us of any discrepancies (defective, wrongly delivered, wrong product, or incomplete package) within 24 hours from the date of receipt of the product.
• Transit Damages: Issues related to transit damages must be reported within 12 hours from the time of delivery.

Return Conditions

• Products must be returned in their original condition, unused, and with all original packaging, tags, and accessories.
• Returns that do not meet these conditions may not be accepted.

Return Process

1. Initiate a Return:

• Contact our customer support team within the specified time frame to report the issue and initiate a return.
• Provide your order number, details of the product, and the reason for the return.

1. Return Authorization:

• Our customer support team will review your request and, if approved, provide you with a return authorization and instructions on how to return the product.

1. Pack and Ship:

• Carefully pack the item in its original packaging to prevent any damage during transit.
• Include a copy of the return authorization and your original receipt or proof of purchase.

1. Return Address:

• Ship the product to the address provided by our customer support team.

Refunds and Replacements

• Once we receive your returned item, we will inspect it and notify you of the status of your refund or replacement.
• If your return is approved, we will process a refund to your original method of payment or send a replacement product, as per your preference.

Non-Returnable Items

• Certain items are not eligible for return, including:
• Custom-printed or personalized products.
• Items that have been used or damaged after delivery.
• Products without original packaging and accessories.

Contact Us

If you have any questions or need further assistance with your return, please contact our customer support team:

Email: suport.Kapracraft@gmail.com

Thank you for shopping with Kapra Craft. We value your business and are committed to providing you with a satisfactory shopping experience.